Refund and Safety Policy

Refunds (if applicable)

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund. To be eligible for a refund, your item must be in the same condition that you received it.

To complete your refund, we require a receipt or proof of loss through video call.

Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds can apply, such as:

• If any slab is damaged or any error from our side occurs, we will provide a loss amount refund within 7 to 10 working days.
• Any item not in its original condition, broken, or missing parts for reasons not due to our error.

Refund Process

Once your refund request is received, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund.

If approved, your refund process will start. A credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, follow these steps:

• Check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially processed.
• Contact your bank.